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| .:: FAQ - Frequently asked questions ::. |
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| Q. |
What is DIVX? |
| A. |
DivX is the name of a popular new
video compression technology developed
by DivX Inc. The format was developed
to enable users to play and create high-quality
videos in a fast and convenient way,
while still maintaining the best quality
possible.
The DivX codec is currently the most
popular MPEG-4 based codec because of
its quality, speed and efficiency as
well as the wide range of DVD players
that support DivX.
When you install the DivX codec it
essentially works as an add-on to
your system, which enables you to
compress and decompress video in the
DivX format.
Once you've installed the DivX codec
on your system you will be able to
watch DivX videos using Windows Media
Player or any other player that supports
DivX. |
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Q. |
Is my computer able to play DIVX movies? |
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A. |
All that is needed is a fast enough computer. We don't know the exact minimum requirements,
but anything less than a Pentium 300MHz running Windows 9X/NT/2000/XP is likely
to encounter problems with skipping. For AMD K6/K6-2 computers we have found that
the minimum requirements are higher and we recommend at least an AMD K6-2 400MHz
for proper playback.
(you can also download a small divx sample movie to ensure your computer is able
to play divx, note that you have to download the free codec first from divx website) |
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Q. |
The movie I downloaded isn't playing, what should I do? |
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A. |
first you must be sure you have downloaded, divx codecs. the movie should start
playing at your windows media player, unless you have installed some third party
player. there are several free players all over the web, and you have to be very
careful downloading them, most of them are from secure sites, others don't. If you
have recently installed divx codecs, try restarting your computer in most cases,
that should do. |
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| Q. |
When viewing my clip all I get is sound and no picture...why? |
| A. |
If this happens chances are you need to use DIVX player to view the clips. You can download DIVX player for free here: www.divx.com |
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| Q. |
How long does it take to download the clips? |
| A. |
It depends on what speed your modem is. Most of the divx clips are around 180MB. If you use a cable modem the clip should take approximately 30 -40 minutes.You can figure your time based on the cable modem time. We can't guarantee a certain speed for everyone. |
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Q. |
I never received an email with my clip order..why? |
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A. |
It is possible that you entered your email address wrong. This happens alot and we ask that you double check when you enter your email address. If you feel you entered your email correctly and you don't receive your email within 10 minutes please email us at contact@fetish4real.com to make us aware of the problem. Please give the email a chance to get to you before you start emailing us. Sometimes AOL and Hotmail users won't get emails. You don't need the email at all because we already provide you with the link to the download area after your order is approved.
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Q. |
My download order was not accepted..why? |
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A. |
The only reasons your clip order will not be accepted is if your credit card company declines you or perhaps you entered your credit card information incorrectly
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Q. |
How do I order movies online? |
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A. |
Just click in the box of each clip you wish to order. Once you select the clips on that page simply click the add to cart button. The clips will be added to your shopcart which will be displayed at the top of the page in a designated area. Order all the clips you want and make sure that your order is correct. When your ready to proceed and pay for your order simply click “FINISH ORDER” button. This will take you to a secure ordering page. Enter your billing info and submit your order. After you submit your info, you will receive an e-mail from us saying that your purchase are available for download, when you login to the site next time, you will se at the upper right corner, a link that should say “You have items to download,”
Go to the download page, and you may start downloading your purchase,
Your download will be available for up to 7 days
If you don't get an e-mail at all, please e-mail us at once and we will take care of the problem immediately.
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| Q. |
How much time do I have to download my clip? |
| A. |
Your clips will be available for up to 7 days |
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